My sesh files are missing? What happened?

At this time we recommend the following to prevent loss of sesh files:

  • Do not power down the device while mounted to USB.
  • Do not power down the device while it is in the process of starting up.
  • Do not power down the device while it is recording (all lights blinking quickly) or in the process of writing out your sesh file (one light blinking in a circle).

In addition, updating the firmware on the unit removes any sessions saved on the device. Make sure you upload all your sesh files to your my.xensr profile before updating your device firmware. 

If you carefully follow the advice above and continue to encounter file loss, please contact our support team for further help.